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Video playback is pixelated or stuttering.

  1. If you are using the HDMI-to-VGA adapter, verify the HDMI cable is securely connected to the ScreenBeam receiver and the VGA cable is securely connected to the VGA adapter.
  2. If you are streaming video from the internet, verify the video does not exhibit the same issue prior connecting to ScreenBeam. If you are viewing the video in Chrome browser and the issue only occurs while connected to ScreenBeam, use Internet Explorer to view the video instead. If the issue occurs while disconnected from ScreenBeam, restart your laptop/tablet and try again.
  3. If playing video from in media player application such as Windows Media player, verify the video does not exhibit the same issue prior connecting to ScreenBeam. If the issue occurs while disconnected from ScreenBeam, restart your laptop/tablet and try again.
  4. If the issue persists, contact your IT Administrator for further support.
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