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I can't connect to the Receiver with ScreenBeam Configuration Utility on my device. The Utility can't find the Receiver.

In order for your Windows 8.1 or Windows 10 device to connect to the ScreenBeam Mini 2 receiver using the ScreenBeam Configuration Utility, you must have made at least one successful wireless display connection to the ScreenBeam receiver first.  You must disconnect from the ScreenBeam receiver before attempting to use the Configuration Utility.

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  • Avatar
    Jerry King

    Similar problem. With Windows 10 on laptop my settings show screenBeamMini2 is a connected device but then how do I proceed? Nothing to show how to use it or turn in on. I switch to the correct TV input but the screen just says go to the web site to operate. My windows display does not show a connection.

  • Avatar
    Joe T.

    Jerry,
    Please check your email (including spam folder) as I would like to assist you with this issue. Thank you.

  • Avatar
    Jerry King
    I checked all connections and it seems the device is not connected to the computer. The TV shows that the device is in because it shows "screenBeamMini2" on the screen. I must be missing something.
  • Avatar
    Joe T.

    Jerry, I have resent the support request to your email. Please make sure to check you inbox. If you do not see the email please check the following URL for guidance in connecting the Windows 10 PC. http://w3.actiontec.com/setupsb

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    victor warren

    My screen only shows actiontec. Creative solutions for the digital life. It's not showing home screen. It worked when I first used it few hours ago. Turned it off and now nothing. Unplugged everything and reset it also.

  • Avatar
    Joe T.

    Victor,
    Please check your inbox for an email from support. We would like to assist in getting this issue resolved. Please make sure if you do not see the email in your inbox to check the "Spam" folder. Thank you

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    Karlrick Laforest

    Hi I am having the same problem as Victor warren the screen only shows actiontec. Creative solutions for the digital life. It's not showing home screen. It worked when I first used it few hours ago. Turned it off and now nothing. Unplugged everything and reset it also.

  • Avatar
    Joe T.

    Karlrick,

    I have opened a support ticket for you, please check for email inbox for this correspondence. Depending on you inbox settings you may need to check you "spam" folder as well. Thank you, I look forward to assisting you.

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    Bailey whitman

    Mine is doing the same thing as Victor's. It'll say action tec on TV screen then shutoff shortly after that and start over again and again

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    Joe T.

    Bailey,
    If using a USB port from the TV (or other device), please try connecting to the included AC wall adapter instead. USB ports on some devices will not provide the required power/amperage to effectively run the ScreenBeam Mini 2. If the issue persists please contact Actiontec by clicking the “Submit a request” button at the top right. An Actiontec technician will respond to your request as soon as possible, Actiontec support is available Monday-Friday from 8am-5pm MST.

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    Xxbrandonxx1987

    The utility turned my screenbeam off after an upgrade and now the device won't power back on. I have tried unplugging and plugging it back in multiple times

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    Joe T.

    Brandon,
    I apologize for the inconvenience, it does sound as if something has failed during the upgrade process. Please try to press and hold the reset button for 10 seconds to attempt to reset the receiver if you have not already done so. If the reset does not work please create a request using the "submit a request button at the top" and provide the following information to expedite the process.
    First Name
    Last Name
    Phone Number
    Email Address
    Physical Shipping Address (No PO/APO Boxes)
    City
    State
    Country
    Postal Code
    Date & Place of Purchase
    Serial Number (Off ScreenBeam receiver sticker)
    A brief description of the issue occurring.

  • Avatar
    Kevin Butler

    My screen beam mini 2 is doing the same thing as victors own also....... My screen only shows actiontec. Creative solutions for the digital life. It's not showing home screen. It worked when I first used it few hours ago. Turned it off and now nothing. Unplugged everything and reset it also.

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    Admin

    @Kevin Please use the submit a request button in the top righthand corner of the page and submit a ticket with you issues so we can have our technical support help you with this issue.

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    Michael D Dirmeier

    You say, "You must disconnect from the ScreenBeam receiver before attempting to use the Configuration Utility." That may be English to someone who knows how to make ScreenBeam work, but to someone who is having trouble, as I am, it does not communicate anything. What does " disconnect from the ScreenBeam receiver" mean? Does it mean unplug the ScreenBeam receiver from the TV? Does it mean go into the running Apps section on my Android and make sure the ScreenBeam utility is off? It could mean lots of things, and you don't say.

  • Avatar
    Joe T.

    Hello Michael,
    I have created a support ticket to assist you with any questions that you may have, please check your email, including spam folder for this ticket.
    Thank you,

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    Ashley

    When connecting with the screen beam mini 2 using smart view on my samsung galaxy s6(Android version 7.0) I can not get any audio. The picture is fine but no sound when playing videos or music. I have tried other phones (Samsung Galaxy S4 running Android version 5.0.1) and still the same thing, picture/video but no sound. How do I fix this?

    Also, the screen beam doesn't connect to the configuration utility app for this product either!

    Help Please!!

  • Avatar
    Joe T.

    Hello Ashley,

    Please check your email, I have responded to this issue and would like to request some further information from you to proceed.
    When looking for the support email please be sure to check any "spam" or "junk folders".
    Thank you

  • Avatar
    Gruberrick

    How about some real answers Joe? maybe if you post a solution here everyone will see it as opposed to sending individual emails??? Clearly there is a problem. Everyone is reporting same issue.

  • Avatar
    Joe T.

    Hello,

    I apologize for the frustration, however in most cases the solution will be specific to the device as some users are on an Android Platform and others using Windows causing the solution to be device specific.

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    Michael D Dirmeier

    Maybe I can offer some suggestions. The Screenbeam documentation is terrible -- it assumes you know what you're doing, so it tells you to do that which you know to do. Problem is, if you don't know what to do, it is no help. The Screenbeam configuration app does one thing and one thing only -- establishes settings. It does not, repeat DOES NOT, connect your tablet or phone to Screenbeam. To connect to Screenbeam, first, plug the Screenbeam into the video device and wait until the (TV) screen says ready to connect. Then, on my Motorola phone, click settings, then display, then Cast Screen. On my ASUS tablet, it is a little different. Get to the (TV) screen as above, then click settings on the ASUS, then More, and then PlayTo. I'm sure every device has its own method, but the key here is you want to get to something, within your phone / laptop / tablet device, that connects to the wifi-like signal that the Screenbeam signal is emitting, and Screenbeam configuration does not do that. Maybe this will end some peoples' frustration.

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    shephali

    I am not able to connect screen beam recently.It does not show ready to connect screen

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    James Oquin

    This is ridiculous. Someone just needs to walk us through the Window 10 setup. Maybe there are firewalls or something that need to be turned off or on. Every device is ready to connect and trying to connect. I just get a message after a minute of two that says "something went wrong"

  • Avatar
    William Joseph Camacho

    There is on thing that helped me is that I changed hdmi from custom to DEFUALT.Doing this has helped me recieve connection from smartphone to TV every time I use it....IT'S WORTH A TRY!